satisfaction 100% Guaranteed
12 Month warranty on everything
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Shipping Policy

We offer free shipping across The UAE using DTDC Eurostar Courier & Cargo Service.
Transit Time for Deliveries would be 24 Hours subject to complete address availability. We ship the
items within the time specified on the product page. Business days exclude public holidays and Fridays.
There are NO hidden charges when you make a purchase on ency.ae . List prices are final and all-inclusive.
The price you see on the product page is exactly what you would pay.
Entertainment City - In Warranty Repair Service Agreement

Warranty Policy

We really hope that you're happy with your purchase! Should you have a problem with your purchase,

we offer a 12-month warranty* on all items except consumables (batteries, chargers, cables leads etc).

Please Note: The Entertainment City Warranty does not cover physical damage, water damage, or any damage caused

by unlocking or software update of a mobile device, and only covers software faults arising in the course of normal use.

 

Returns Policy

We really hope that you're happy with your purchase! If you should change your mind, and wish to

return anything that you have bought from Entertainment City, we;ll be happy to refund or exchange a product

provided that it is in fully re-saleable condition as the original was sent .

 

Entertainment City has a 7 day returns policy for most items, however specific return periods may apply for certain

types of items, while certain items are not returnable unless there is a problem with their quality.

Unfortunately, unless they are faulty or not as described, we're unable to offer a refund or exchange on

the following item categories: Consumabbles or Hygnie related products 

 

Returns should be made within 7 days of your purchase in original, undamaged packaging. In most cases

original and undamaged packaging refers to the Seller's / Manufacturer;s packaging that the product

was delivered to you in. An item being returned should also be returned with all of its accessories,

manuals and items that may have been bundled with the item.

If the product being returned is not in a fully re-saleable condition, or the packaging is damaged, or

accessories, manuals or bundled items may be missing, we reserve the right to refuse a refund on the

item, or deduct up to 50% of the original selling price from the refund amount.

Refund Policy

Refunds will be done only through the Original Mode of Payment

Returning Your Order

In order to process your return, please contact us at:

Tel: 04 370 6171

Email: info@ency.ae

Alternatively, you can take your item back to the iFix store at the below address:

iFixit Solutions LLC

Shop No. 5, Opp. Central Post Office

Karama, Dubai, UAE

PO Box: 118429